Frequently Asked Questions

A few helpful things to know before bringing home your Simply Abeni piece.

Are Simply Abeni products handmade?

Yes. Simply Abeni pieces are handmade in small quantities using crochet, sewing, quilting, and other hand-finishing techniques depending on the item.

Because each piece is handmade, slight variations in stitching, placement, measurements, pattern positioning, or finishing may occur. These are natural characteristics of handmade work and make each piece unique.

Where are your products made?

Simply Abeni pieces are handmade in Calgary, Alberta, Canada.

Are your products ready to ship or made to order?

This depends on the product.

Some pieces are available in limited ready-to-ship quantities, while others may be made to order.

The individual product page will indicate availability and any applicable processing time.

How long does it take for my order to be prepared?

Processing time varies depending on the item and whether it is ready to ship or made to order.

Handmade and made-to-order pieces require additional time because they are created individually rather than mass produced.

Any estimated processing time listed on the product page is separate from shipping/transit time.

Will my item look exactly like the product photo?

Your item will closely resemble the piece shown, but handmade products naturally have slight variations.

Pattern placement may also differ on quilted or printed fabrics, and colours can appear slightly different depending on lighting, photography, and your screen settings.

These small differences are part of what makes each Simply Abeni piece unique.

Can I request a custom colour or design?

Limited customization may occasionally be available depending on the product, materials, and current production schedule.

If you have something in mind, please contact Simply Abeni before placing your order. Custom requests are not guaranteed and may require additional production time or cost.

How should I care for my Simply Abeni piece?

Care instructions vary depending on the materials used.

Please visit the Care Guide for general recommendations and check your individual product listing for any product-specific instructions.

Handmade pieces should always be handled and cleaned gently to help preserve their shape and finish.

Can crochet items stretch?

Yes. Crochet naturally has some flexibility, and certain yarns can stretch with frequent use or when carrying heavy items.

Avoid consistently overloading crochet bags or accessories, and store them without heavy objects inside when they are not being used.

How should I clean a quilted item?

For most quilted accessories, gentle spot cleaning is recommended whenever possible.

Use a soft cloth, cool or lukewarm water, and a mild detergent. Avoid aggressively scrubbing the fabric or soaking structured pieces unless the product's individual care instructions specifically state that machine washing is suitable.

What happens if my handmade piece needs a little reshaping?

Soft crochet and fabric pieces may occasionally change shape during shipping or storage.

Gently reshape the item with your hands and allow it to rest naturally. Crochet items can also be lightly reshaped while slightly damp and laid flat to dry when appropriate for the material.

Do you accept returns or exchanges?

Please review the current Shipping & Returns Policy for complete eligibility requirements, timelines, exclusions, and instructions.

Because some Simply Abeni products may be handmade, limited edition, or made to order, certain items may not qualify for return.

What if my order arrives damaged or there is a problem with it?

Please contact Simply Abeni as soon as possible after receiving your order.

Include your order number, a description of the issue, and clear photographs where applicable so the situation can be reviewed.

If an item has arrived damaged or there has been an error with your order, I want the opportunity to make it right.

Do you ship outside Canada?

Available shipping destinations and rates will be shown during checkout based on your delivery address.

International customers are responsible for any applicable customs fees, duties, taxes, or import charges required by their destination country unless otherwise stated.

Can I cancel or change my order?

Contact Simply Abeni as soon as possible if you need to request a change.

Once production has started on a made-to-order piece or an order has been packed or shipped, changes or cancellations may no longer be possible.

How can I contact Simply Abeni?

Please use the Contact page for questions about products, orders, care, availability, or anything else you need help with.

When contacting us about an existing order, please include your order number whenever possible.