Refund policy

Returns & Refunds

At Simply Abeni, each item is thoughtfully handmade, and I hope you love your purchase. If something isn’t quite right, please contact hello@simplyabeni.ca.

Returns

Return requests must be made within 14 days of receiving your order.

To be eligible for a return, your item must be unused, unworn, unwashed, unaltered, and in its original condition.

To request a return, please email hello@simplyabeni.ca with your order number and reason for the return. Returns sent without contacting Simply Abeni first may not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is due to an error by Simply Abeni.

Items remain the customer’s responsibility until the return is received by Simply Abeni. Using a trackable shipping method is recommended.

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized items
• Made-to-order items that have been customized specifically for the customer
• Gift cards
• Items marked final sale
• Items that have been used, worn, washed, altered, or damaged after delivery

Please contact hello@simplyabeni.ca before purchasing if you have questions about whether an item is eligible for return.

Handmade Variations

Simply Abeni products are handmade, so slight variations in stitching, crochet work, pattern placement, texture, colour placement, and dimensions may occur.

These small differences are part of the handmade nature of each piece and are not considered defects.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged or defective, or you receive an incorrect item, contact hello@simplyabeni.ca within 7 days of delivery. Please include your order number, a description of the issue, and clear photographs of the item and packaging where applicable.

I will review the issue and work with you to determine an appropriate resolution.

Refunds

Once an approved return has been received and inspected, you will be notified of the outcome.

If your refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Original shipping charges are non-refundable unless the return is due to an error by Simply Abeni.

Order Cancellations

If you need to cancel an order, please contact hello@simplyabeni.ca as soon as possible.

I will do my best to accommodate cancellation requests. However, orders that have already been processed, shipped, or entered production as a customized or personalized order may no longer be eligible for cancellation.

One decision before we mark this ✅

You need to choose how regular made-to-order items work.

Option A — what your policy currently says:
Standard made-to-order items can still be returned; only customized/personalized made-to-order pieces are final sale.

Option B — stricter:
All made-to-order items are final sale because you begin making the piece specifically after the customer orders it.

For Simply Abeni, I actually lean toward Option A. It feels fair to the customer while still protecting you from someone returning something you made specifically to their custom specifications. You can always designate particular labor-intensive products as final sale on their individual product page.

If we use Option A, the revised policy above is ready to paste into Shopify. ✅